Xplornet Sucks Customer Reviews and Feedback
Xplornet Communications Inc. is a taxpayer-funded Canadian rural internet service provider and mobile network operator. It is the largest rural fixed wireless broadband service provider in the country. It is headquartered at Woodstock, New Brunswick.
Former Employee - Technical Support Specialist says"- After training, randomly got assigned to an awful shift that was exactly the opposite of what I wanted. Despite repeated attempts at requesting different hours, shift bid kept getting put off. Frustration with eventually caused me to quit. - Not enough trained employees, customers ALWAYS angry after prolonged wait times. - Internet service is also pretty awful, so customers tend to be pretty ticked about that too. Unable to help many customers as bandwidth is obviously oversold in many areas."
Former Employee - Technical Support Specialist says"Their internet service was legitimately very poor and high priced so you took a lot of verbal abuse from justifiably angry customers for 8 hours straight on back-to-back calls with mere seconds between each call. No chance to catch a 2-3 minute break after a bad call, they just expect to hop right onto to the next one. Management likes to pretend that they care but all they really care about is KPI's and metrics."
Bilingual call Center Representative (Former Employee) says"Very stressful management hangs together.They picked on you steady Took a big depression because of it. They help who they want or leave you aside very stressful they keep changing everything hard to work for them."
Call Center Agent (Former Employee) says"No comment cause this company is not worth it and the scores says it all. I would not recommend this company cause the management is awful and asking to much for a service that never works. Cons: Management sucks"
Technical Support Specialist (Former Employee) says"Management was be·lit·tling, de·mean·ing, disrespectful and unprofessonal towards agents."
Customer Service Representative (Current Employee) says"I am great at my job (customer service). But that doesn't matter here. They don't care about the welfare of their employees and surely not their customers. If you take more than 15 seconds between your calls, they call it "call avoidance"; not that you could be having a sip of your drink before the next call or anything. Management is horrid. Avoid this place like the plague... They will ruin you mentally!"
Former Employee (Former Employee) says"Being on the Corporate team you are expected to work mass amounts of overtime and not be compensated for it. The HR team works hard for the merit and market to ensure you receive an increase in salary but still remain below average pay for your position. The pay is a joke and the benefits are extremely over priced due to the amount of call centre folks that work 3 months then go on leave. This affects the corporate employees and even with the employer paying a portion of benefits you still need to pay 200-400 out of pocket each pay. Management waits patiently on their toes for anyone they don't like to make one mistake or have someone say 1 bad thing about to terminate you. Most times it is without cause to cover themselves as they know they don't have proof and the reasons are never ethical. Xplornet has a lot of work to do to be considered a reasonable place to work. Cons: over worked, under paid, extremely expensive benefits, terrible management, shady people, horrible bonus structure"
CSR - Customer Service Representative (Former Employee) says"worked there for 6 months after i was told i would not have to lie to people they asked me to not be honest with people when i refused i"
CSR - Customer Service Representative (Former Employee) says"This company is not fair with their pay rates you spend long hrs on the phones breaks are to the second if not back on time you are Rittenhouse up. Not a very good place to work Cons: Long hrs on phones"
Subject Matter Expert (Level 2 Technical Support) says"This place was like working in a dungeon. You are not a person- you are a number. If you don't meet their stupid goals, you get a warning. They act like they are your friend when they are only out to spite you."
Virtual Representative (Former Employee) says"The training was entirely inadequate; they just throw you to the wolves and expect you to be perfect. One really can't blame the customers for being irate, and oh boy are they ever mad! Management is condescending and unwilling to help improve the training process. Everyone is just covering their own a**. My manager consistently talked over me, and if that wasn't bad enough they deadnamed a trans trainee (and still hadn't fixed their mistake weeks later). Do yourself a favour and stay away from this Danté-esque h*llscape."
Field Service Technician (Former Employee) says"Spend about 3/4 of the year on the road in hotel rooms. Company makes you pay for everything. Takes over two weeks for reimbursement. Horrible management located back in Nb. No work home life balance at all. Paid by salary with no ot!! This is a bad spot. Good luck Cons: No support. No good mgmt"
DSM, Southwestern Ontario (Former Employee) says"Poorly managed, poor products, the reputation of the company was a major cause for concern. The objectives were not attainable amd the operations team did not collaborate with sales and marketing."
Technical Support Representative (Former Employee) says"If you need a job to drive you crazy and mentally unstable. Then this is the right job for you."
Care (Former Employee) says"Worked here for 2 years felt like it was high school all over again. Favoritism in every Department. No one ever looking at the big picture, customers never came first. This company is just looking to make money weather customers are happy or not. This company always felt like they were moving backwards trying to charge customers for things other companies were moving away from"
Senior Business Systems Analyst (Former Employee) says"I have over 13 years experience in the IT industry with a mountain of experience in disaster recovery, enterprise technologies and application development, operations and support. Cons: Environment and Culture"
Customer Service (Former Employee) says"Despite the decent pay checks, this place is absolutely horrible."
Customer Service Representative (Former Employee) says"I would no recommend working here!! Managers or TL are ignorant, especially one male and that girl with the squeaky voice. I could hear one manager speaking to another employee and putting this girl down on how slow she was mentally and physically. The only time you can be late is if you personally are in a car accident unreal"
Technical Support Specialist (Former Employee) says"Worked as Tech Support at the Cornwall location. The hours are garbage, every three months you're forced to change hours and it's supposed to be based on stats. Despite having good stats you will still have shifts with no weekends off, late nights, days off that are not together. There is also no shift premiums for working late nights or weekends. There are too many customers for the amount of workers and upper management knows this. Some people are waiting for an hour to speak with someone. You're basically paid to lie and manipulate customers. Reaching out to a support team you'll be given attitude, or just told to lie your way through. Management is terrible, payroll will not respond to you and sometimes not even your manager. The left hand doesn't know what the right is doing, so much so that management is now aware of this. No time for any socializing at all during work. You are basically on the phones taking call after call with no in between. Every minute is tracked and affects your overall stats. A lot of managers are clueless about what their employees actually do. On that note, being a manager can consist of spending the day making hot dogs for employees rather than taking calls when it's overwhelmingly busy. The products offered are subpar. You will be yelled at, blamed, called names and hear many angry people vent. The pay was decent as were benefits and the bonuses were good. Best to be avoided. Cons: Everything else, lack of any work life balance"
Regional Manager Network Planning and Provisioning (Former Employee) says"this company and I were not a match. Corners are being cut wherever possible. Network quality and safety suffer. Unreasonable expectations from management. You spend more time reporting than working. I would not recommend anyone to work there."
Technical Support Specialist (Current Employee) says"The job itself absolutely sucks. Being good at the job doesnt help you. Being good at the job just means youll be put in more queues to take more calls. The pay is good but definitely not worth it in the long term. Its a good job to get a leg up but you might lose your mind in the process. Basically when customers complain about their speeds a lot of the time theres nothing you can do..you tell them thats how the service works and it should be better but its most likely "congestion" a known issue that they oversold the tower. Cons: The job itself is demeaning"
Customer Service Representative (Former Employee) says"At the start they treat you good but after a while they treat you like a number all because of micro managing. Can't have the schedule you want and management sucks. Cons: Don't work there!!!"